ABN-AMRO bank experience (contd.)

I tried to get my voice heard finally by sending an email to head ABN-AMRO cards. Yes, I got the response. The penalty was taken back. All the consequential charges were taken back. But, this should have been done by customer care persons itself. But I have now decided not to use this card untill they provide a drop box in my locality. ABN-AMRO still need to improve their customer care. They should also write clearly on website, that cheques should not be sent by post and should only be dropped in drop boxes.

ABN-AMRO card experience (contd.)

At last the next bill arrived on 16 March 2007. I was penalised and interest charged at 35% per annum. To my amazement, the cheque sent by me, was also debited to my bank account on 16th March 2007. I cannot digest that a cheque might have taken 20 days to reach Delhi from Kanpur and that to a post bag no. in GPO. It seems ABN-AMRO bank does it intentionally to charge penalty and interest. Upon calling the customer care, the reply from call center executive is, "You have to pay the amount in full." So, I will send the cheque again, and it will again get delayed and so on....

So, you are in vicious circle for no fault of yours. The bank inefficiency need to be paid by customers. Good business sense. I pray for all ABN-AMRO customers.

Misadventure with ABN AMRO credit card

I happen to see for the first time, how rude and indifferent a credit card company can be, to their customers? I happen to have a credit card from ABN AMRO bank in India, since august 2006. I used it for first time in January of this year. I was very happy to see the way SMSs appeared on my mobile, thanking me for using the card. I got my credit card statement also on 15th Feb 2007, with technical sophestication of encrypted email. I was also prompt to find on ABN-AMRO website http://www.abnamro.co.in/ , the mechanism to pay the dues. I immediately sent a cheque to the postal address given on their website (ABN AMRO does not have drop box in the vicinity of campus of IIT Kanpur, where I live.)

To my dismay, even after 22 days, I have not received confirmation of receipt of cheque. I enquired with their call enter, they told - why I had sent the cheque by post?, it should have been put in drop box. I understood that one should not believe on, what the bank's website says. It is probably made for dumb people like me.

After that I sent three emails to the email id as given on ABN AMRO website. Alas! It happened the way you can guess - There is no response. I do not know, what to do now? I am now waiting for next statement and will do the final settlement as per the suggestion of girl at call center - by dropping the cheque in a drop box some twenty kilometers away. I have now decided not to use the card.

I guess - silently keeping the sent cheque is good idea for the bank to retrieve the heavy interest and penalty from the card users. I pray for other ABN-AMRO card holders in India.